Who handles your information
Raider Lights LLC serves our West Texas and New Mexico areas. Raider Lights Fort Worth LLC serves the Fort Worth area. In this policy, Raider Lights, we and our refer to those businesses as applicable to your request or service.
We use your property location and request details to direct inquiries to the appropriate regional team. Your accepted service documents identify the business responsible for the work.
Information you provide
When you contact us, we may collect your name, mobile number, email, service address, ZIP, reason for contacting us and the message you submit. If you provide property photos or other supporting information, we use them to review the request.
For existing service, we may also use customer records, prior messages, quote and service details, and the contact preferences associated with your account. Please do not submit payment-card details, passwords, government identifiers or unrelated sensitive information through the contact form.
How we use information
We use information to assess service coverage, prepare and follow up on quotes, find an existing customer or property record, respond to questions, review maintenance requests and manage agreed services.
We also use information to keep records, resolve problems, meet legal obligations, measure website and campaign activity, and protect the website and our services against fraud, spam and misuse. Information submitted for a request may be processed by software that helps organize inquiries and support follow-up.
Customer records and service providers
We use service providers for website hosting, customer records, intake routing, messaging and other business operations. These include Cloudflare for this website, Monday.com for customer and work records, and Quo for business communications. Authorized staff and providers may access information as needed for their work.
We may share information with the Raider Lights business responsible for your property, providers and contractors helping deliver the requested service, or another party when you direct us to do so. We may also disclose information when required by law, to protect rights or security, or as part of a business transfer subject to applicable requirements.
Mobile information and SMS consent
We do not sell personal information. We do not sell or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
The sharing described in this policy excludes text messaging originator opt-in data and consent. This information will not be shared with third parties, except aggregators and providers of the text messaging services needed to deliver our messages.
Texts, email and contact preferences
The contact information and permissions you provide help us respond about your quote, question or service. Where you agree to automated communications, messages may be sent using automated systems. Message frequency varies and message or data rates may apply.
You can reply STOP to a text to opt out, or tell us you want to stop messages through another reasonable method. Reply HELP for help or use our contact form. The contact form has separate, optional, unchecked choices for service texts and marketing texts from the Raider Lights entity serving your address. Neither choice is required to submit a request or purchase services. If you decline service texts, we will follow up by email. Privacy requests do not enroll you in messaging.
Keeping and protecting information
We keep information as needed for the purposes described here, including responding to requests, maintaining service and transaction records, resolving disputes, preventing misuse and meeting legal obligations. The appropriate period depends on the record and its purpose.
We use reasonable safeguards to protect information. No website, transmission method or storage system can guarantee complete security.
Your choices and privacy requests
Use our privacy request form to ask about access, correction, deletion or other rights that may apply to your information. Where applicable law provides opt-out rights for a sale, targeted advertising or certain profiling, you may also request those rights. We will evaluate the request under the law that applies.
We may need to verify your identity or authority before sharing or changing a customer record. If we cannot fulfill a request, you may use the same privacy route to ask us to review that decision. A privacy request does not require a quote request or consent to promotional communications.
Children and third-party links
Our website and services are intended for adults arranging property services. Please do not submit personal information about children. If you believe a child has provided personal information to us, use the privacy request form to let us know.
Links to social platforms, review providers or other websites take you to services with their own privacy practices. Review those policies before submitting information to them.
Policy updates
We may update this policy to reflect changes in the website, services or applicable requirements. The effective date identifies the version published here. Where additional notice or consent is required for a change, we will follow those requirements.